Refund and Cancellation Policy
Last Updated: 16 August 2026
This Refund and Cancellation Policy explains the conditions applicable to cancellations and refund requests for payments made directly to Tijara.om.
This policy applies to services and subscriptions purchased directly from Tijara.om, including vendor subscriptions, virtual booths, advertising, digital marketing, website development, domain registration, and other services provided directly by Tijara.om.
Transactions between buyers and independent vendors listed on the Platform are subject to the terms agreed between those parties, as explained below.
Nothing in this policy limits any mandatory rights available under the applicable laws and regulations of the Sultanate of Oman.
1. Cancellation Before Service Commencement
A customer may request cancellation and a full refund if:
- The service has not yet been activated
- Tijara.om has not started performing the service
- No third-party service or resource has been purchased or allocated for the customer
- No domain has been registered
- No advertising campaign has been launched
- No non-cancellable third-party cost has been incurred
Cancellation requests should be submitted as soon as possible by email.
Email: sales@tijara.om
Refund eligibility will be determined according to the status of the service at the time the cancellation request is received.
2. Cancellation After Work Has Started
If Tijara.om has already started performing the service, the customer may not be eligible for a full refund.
Tijara.om may deduct the value of:
- Work already completed
- Working hours already used
- Designs or content already produced
- Third-party costs already incurred
- Registration fees
- Hosting, software, or service fees
- Advertising spend already incurred or committed
- Other reasonable expenses incurred in performing the service
Any remaining balance may be refunded after deducting completed work and incurred costs.
3. Completed Services
Once a service has been fully completed and delivered substantially in accordance with the agreed scope, payments are generally non-refundable unless:
- The service materially differs from what was agreed
- Tijara.om is unable to fulfill a material obligation
- A refund is required under applicable law
Customers should notify Tijara.om promptly if they identify any problem with a delivered service so that an appropriate remedy can be considered.
4. Vendor Subscriptions and Virtual Booths
This category may include:
- Vendor subscriptions
- Virtual booths
- Paid memberships
- Featured business listings
- Monthly or annual packages
Customers may cancel future renewal of a subscription before the next renewal date.
Cancellation of renewal does not normally terminate the current paid subscription immediately. The customer may continue using the applicable paid features until the end of the current subscription period unless otherwise agreed.
Once a subscription has been activated and its features made available, unused portions of the current subscription period are generally non-refundable unless otherwise required by law or expressly agreed.
5. Subscription Renewals
Where automatic renewal is available, customers must cancel the renewal before the next payment is processed.
Failure to use an account or log in to the Platform does not constitute cancellation.
If a customer is incorrectly charged or charged more than once due to a technical error, Tijara.om will investigate the transaction and refund any amount confirmed to have been collected incorrectly.
6. Domain Registration
Domain registration services may include:
- .om
- .co.om
- .com
- .net
- Other domain extensions
Domain registrations and renewals are generally processed through third-party registrars or registry operators.
Once a domain has been successfully registered or renewed, the applicable registration or renewal fee is generally non-refundable because the fee has already been committed to the relevant third party.
If Tijara.om is unable to register the requested domain and no alternative domain or service has been provided, the amount paid specifically for that domain registration will be refunded or applied to another domain with the customer’s agreement.
Payment does not guarantee domain availability until the registration has been successfully confirmed.
7. Website Design and Development Services
For website design and development projects, refund eligibility depends on the stage of the project.
If the project is cancelled before work begins, the customer may be eligible for a full refund.
If work has already started, Tijara.om may deduct the value of completed work and expenses already incurred.
Completed work may include:
- Project analysis
- UI/UX design
- Page creation
- Programming and development
- WordPress or other platform setup
- Plugin or software licences
- Theme purchases
- Hosting configuration
- Content creation
- Translation
- Data entry
- Testing
Once the project has been completed and delivered in accordance with the agreed scope, the payment is generally non-refundable, subject to any mandatory legal rights.
8. Digital Marketing Services
Digital marketing services may include:
- Advertising campaign management
- Google Ads
- Social media advertising
- Search engine optimization
- Content management
- Email marketing
- Advertising content creation
- Digital campaign management
Services may be cancelled before work begins subject to this policy.
Once a campaign has started, amounts already:
- Spent on advertising platforms
- Paid to third parties
- Used to perform the service
- Irrevocably committed to the campaign
are generally non-refundable.
Management fees relating exclusively to a future period that has not yet started may be refundable depending on the circumstances and the applicable service agreement.
9. Advertising and Featured Listings
Advertising or featured placement may be cancelled before the agreed display period begins, provided that no customized work or non-refundable advertising resources have already been committed.
Once advertising or featured placement has started, fees relating to the period already used are generally non-refundable.
If Tijara.om terminates an advertising service without any breach by the customer, Tijara.om may, depending on the circumstances:
- Extend the advertising period
- Provide equivalent advertising credit
- Refund the unused portion of the applicable fee
10. Customized Services
Customized services may include:
- Custom graphic design
- Content writing
- Translation
- Software development
- Website or store configuration
- Business profile preparation
- Image processing
- Virtual booth design
- Advertising campaign setup
Because these services are specifically prepared for the customer, the portion already completed is generally non-refundable.
If the customer cancels while work is in progress, the value of completed work and incurred costs will be deducted, and any remaining refundable balance may be returned.
11. Bank Transfers
Where payment has been made by bank transfer and the service has not yet been activated, the customer may request cancellation subject to this policy.
Tijara.om may request:
- Invoice or order number
- Name of the payer
- Proof of payment
- Bank details required to process the refund
Refunds will generally be returned to the original payer or payment source unless another arrangement is legally or operationally necessary.
12. Payment Gateway and Banking Fees
Banks, payment gateways, and payment processors may charge transaction or processing fees.
If such fees are not returned to Tijara.om when a refund is processed, the non-refundable external charges may be deducted from the refund amount to the extent permitted by applicable law.
Tijara.om is not responsible for charges imposed independently by the customer’s bank or payment provider.
13. Refund Processing Time
Once a refund is approved, Tijara.om will initiate the refund within a reasonable period.
The time required for the refunded amount to appear in the customer’s account may vary depending on:
- The bank
- Payment method
- Payment gateway
- Country
- Banking procedures
Once Tijara.om has initiated the refund, it does not control the processing time of the relevant bank or payment provider.
14. Duplicate or Incorrect Payments
If a customer is charged more than once for the same transaction or an incorrect amount is collected because of a technical or processing error, the customer should contact Tijara.om promptly.
After verification, any amount confirmed to have been collected incorrectly will be refunded.
15. Failure to Provide the Service
If Tijara.om receives payment but is unable to provide the agreed service for reasons attributable to Tijara.om, the customer may be offered, as appropriate:
- Re-performance of the service
- An agreed alternative service
- A full or partial refund
This does not affect any additional mandatory rights available under applicable law.
16. Delays in Service Delivery
A minor or reasonable delay does not automatically entitle the customer to a full refund.
However, where a material deadline was expressly agreed and Tijara.om is unable to perform the service within that timeframe, Tijara.om will work with the customer to identify an appropriate solution, which may include:
- A revised delivery date
- Modification of the service
- Service credit
- A full or partial refund, depending on the circumstances
17. Customer Delays or Failure to Cooperate
If Tijara.om cannot complete a service because the customer fails to provide required information, materials, approvals, or access, this will not normally be treated as a failure by Tijara.om to perform the service.
Examples include failure to provide:
- Website content
- Images
- Company information
- Domain information
- Login credentials
- Required approvals
- Documents
- Project instructions
In these circumstances, the project may be suspended until the required information is received, and the customer will not automatically be entitled to a full refund.
18. Transactions Between Buyers and Vendors on Tijara.om
Tijara.om operates as a B2B platform that enables independent buyers and vendors to discover and communicate with each other.
Where a buyer purchases a product or service directly from an independent vendor listed on Tijara.om, the vendor’s own cancellation, return, and refund terms apply to that transaction.
The vendor is responsible for matters including:
- Order fulfillment
- Shipping
- Delivery
- Product quality
- Warranty
- Returns
- Replacements
- Refunds
Tijara.om is not automatically responsible for refunding payments made directly to an independent vendor.
Buyers should review and confirm the vendor’s applicable terms before making payment.
19. Disputes Between Buyers and Vendors
Tijara.om encourages buyers and vendors to attempt to resolve disputes amicably.
Where appropriate, Tijara.om may provide administrative assistance or available Platform information to facilitate communication between the parties.
Such assistance does not mean that Tijara.om becomes a party to the transaction or assumes liability for the dispute or its outcome.
20. Fraud and Violations of Platform Terms
To the extent permitted by law, a user may not be entitled to a refund for services suspended or terminated because of serious violations committed by that user.
Such violations may include:
- Fraud
- Submission of forged documents
- Abuse of the Platform
- Offering illegal products or services
- Intellectual property infringement
- Attempting unauthorized access to the Platform
- Abuse of payment systems
Nothing in this section removes any mandatory rights that cannot legally be excluded.
21. Promotional Credits and Discounts
Free credits, promotional credits, coupons, and similar incentives generally cannot be exchanged for cash.
Where a purchase made using a discount is refunded, the refund will normally be based on the amount actually paid by the customer rather than the original undiscounted price.
22. How to Request a Cancellation or Refund
To request cancellation or a refund, please contact Tijara.om and provide:
- Your name
- Company name, where applicable
- Email address used for the order
- Order or invoice number
- Name of the service
- Date of payment
- Reason for cancellation or refund request
- Proof of payment where required
Email: sales@tijara.om
Suggested email subject:
Cancellation / Refund Request – Order No. [Order Number]
23. Review of Refund Requests
Refund requests will be reviewed based on factors including:
- Type of service
- Current stage of performance
- Date the cancellation request was received
- Work already completed
- Third-party costs already incurred
- Any service-specific agreement
- Applicable legal requirements
Tijara.om may request additional information before deciding on a refund request.
24. Service-Specific Agreements
Certain quotations, proposals, invoices, contracts, or project agreements may contain specific cancellation or refund terms.
Where the customer has accepted service-specific terms, those terms will apply to the relevant service, provided that they do not exclude rights that cannot legally be waived.
25. Consumer and Statutory Rights
Nothing in this Refund and Cancellation Policy is intended to exclude or restrict any right or remedy that cannot legally be excluded under the applicable laws of the Sultanate of Oman.
Where applicable law gives a customer a mandatory right to:
- Corrective performance
- Re-performance
- Replacement
- Cancellation
- Refund
such rights will remain applicable regardless of any other provision in this policy.
26. Changes to This Policy
Tijara.om may update this Refund and Cancellation Policy from time to time to reflect changes in:
- Services
- Payment methods
- Business practices
- Applicable laws and regulations
The latest version will be published on Tijara.om together with the applicable “Last Updated” date.
27. Contact Us
For questions or requests regarding cancellations or refunds:
Tijara.om
Sultanate of Oman
Email: sales@tijara.om
Website: Tijara.om
By purchasing services from Tijara.om, the customer acknowledges that they have read and understood this Refund and Cancellation Policy, subject always to any mandatory rights available under the applicable laws of the Sultanate of Oman.
