Privacy Policy
Last Updated: 16 August 2026
At Tijara.om, we respect your privacy and are committed to protecting personal data collected through our website, marketplace, business directory, vendor portal, virtual booths, communication tools, and related services.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal data when you access or use Tijara.om.
It also explains the choices and rights available to you regarding your personal data.
By using Tijara.om, creating an account, submitting information, contacting a business, purchasing a service, or otherwise interacting with the Platform, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Tijara.om is a digital business platform operating in the Sultanate of Oman.
The Platform provides services that may include:
- B2B marketplace services
- Business directory listings
- Vendor profiles
- Virtual business booths
- Product and service listings
- Requests for Quotation (RFQs)
- Business inquiries
- Advertising and featured listings
- Digital marketing services
- Website design and development
- Domain registration
- Business promotion
- Other digital and commercial services
For the purposes of applicable data protection laws, the legal entity operating Tijara.om acts as the data controller where it determines the purposes and means of processing personal data.
Platform: Tijara.om
Country: Sultanate of Oman
Contact Email: sales@tijara.om
The full legal name, Commercial Registration number, registered address, and other applicable company information of the Platform operator should also be displayed on the website.
2. Applicable Data Protection Framework
We process personal data in accordance with applicable laws and regulations of the Sultanate of Oman, including applicable requirements relating to personal data protection, electronic transactions, and e-commerce.
Where additional data protection requirements apply to particular users or processing activities, we will take reasonable steps to comply with those requirements.
3. Personal Data We Collect
The personal data we collect depends on how you interact with Tijara.om.
Account Information
When you register for an account, we may collect:
- Full name
- Email address
- Telephone number
- Mobile number
- Password or authentication credentials
- Account type
- Preferred language
- Country
- Communication preferences
Passwords are intended to be stored using appropriate security measures rather than in readable plain text.
Business Information
If you register a company, vendor profile, or business listing, we may collect:
- Company name
- Trading name
- Commercial Registration information
- Business address
- Country
- Industry
- Business category
- Company description
- Company logo
- Website address
- Business email address
- Telephone number
- WhatsApp number
- Social media information
- Authorized representative details
- Tax or VAT information
- Licences or permits
- Business verification documents
Certain business information may be displayed publicly as part of the business directory or marketplace.
4. Product and Service Listing Information
Vendors may provide information relating to products or services, including:
- Product names
- Product descriptions
- Product images
- Videos
- Specifications
- Prices
- Product categories
- Minimum order quantities
- Availability
- Origin
- Certifications
- Delivery information
- Contact details
While much of this information relates to a business rather than an individual, it may constitute personal data when it identifies or relates to an identifiable individual.
5. Buyer Inquiries and RFQs
When you contact a vendor or submit a Request for Quotation, we may collect:
- Your name
- Company name
- Email address
- Telephone number
- Country
- Products or services requested
- Required quantity
- Message content
- Attachments
- Other information submitted as part of the inquiry
The information necessary to respond to your inquiry may be shared with the relevant vendor or business.
6. Communications
When you communicate with Tijara.om, we may collect information contained in communications made through:
- Website forms
- Support requests
- Telephone
- Marketplace messaging
- RFQs
- Vendor inquiries
We may maintain records of these communications where reasonably necessary for customer service, security, dispute resolution, or business administration.
7. Payment and Billing Information
When purchasing a service directly from Tijara.om, we may collect information such as:
- Customer name
- Company name
- Billing address
- Invoice information
- Payment amount
- Payment status
- Transaction reference
- Bank transfer information
- Proof of payment
- Tax information
Where payments are processed through an external payment gateway, the payment provider may collect payment card or banking information directly.
Tijara.om does not necessarily receive or store complete payment card information when payments are handled by an independent payment processor.
8. Automatically Collected Information
When you access Tijara.om, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of access
- Approximate location derived from technical information
- Session information
- Website interactions
- Error information
- Traffic and usage data
This information may be collected through server logs, cookies, analytics services, and similar technologies.
9. Cookies and Similar Technologies
Tijara.om may use cookies and similar technologies to operate and improve the Platform.
Cookies may be used for purposes including:
- Keeping users signed in
- Remembering preferences
- Maintaining sessions
- Providing security
- Preventing fraud
- Understanding website usage
- Measuring traffic
- Improving performance
- Analyzing marketing campaigns
- Providing relevant advertising where permitted
Cookies may be classified as:
Essential Cookies
These cookies are necessary for functions such as security, authentication, account access, shopping or subscription processes, and website operation.
Preference Cookies
These cookies may remember settings such as language, region, or interface preferences.
Analytics Cookies
These cookies help us understand how visitors use Tijara.om and improve the Platform.
Advertising and Marketing Cookies
Where used and permitted, these technologies may help measure campaigns or provide more relevant marketing.
Where legally required, non-essential cookies will be used subject to the applicable consent requirements.
Users can also control certain cookies through their browser settings.
10. How We Use Personal Data
We may process personal data for purposes including:
- Creating and managing accounts
- Creating business profiles
- Publishing vendor listings
- Operating virtual booths
- Displaying products and services
- Processing RFQs and inquiries
- Connecting buyers and vendors
- Providing customer support
- Processing subscriptions
- Processing and verifying payments
- Issuing invoices
- Providing purchased services
- Managing advertisements
- Providing digital marketing services
- Registering domains
- Developing websites
- Communicating about services
- Maintaining Platform security
- Detecting fraud or abuse
- Preventing unauthorized access
- Resolving complaints
- Maintaining business records
- Improving Tijara.om
- Analyzing Platform performance
- Complying with legal and regulatory obligations
- Establishing, exercising, or defending legal rights
We will not intentionally process personal data for purposes incompatible with the purpose for which it was collected unless permitted under applicable law.
11. Consent
Where consent is required for processing personal data, we will seek consent in an appropriate manner.
Where processing is based on consent, you may withdraw that consent in accordance with applicable law.
Withdrawal of consent does not necessarily affect processing that was lawfully carried out before consent was withdrawn.
Certain services may require particular information to function. If consent required for such processing is withdrawn, we may be unable to continue providing the relevant service.
12. Business Directory and Public Information
Tijara.om operates, among other services, as a business marketplace and directory.
Information intended to promote a business may therefore be publicly available, including:
- Company name
- Logo
- Business description
- Product information
- Service information
- Business telephone number
- Business email
- Website
- Business location
- Social media information
- Business representative information where provided for publication
Vendors should avoid publishing personal information that they do not want to be publicly accessible.
If you believe personal information has been published incorrectly, please contact us.
13. Sharing Information With Vendors
When a buyer contacts a business through Tijara.om, relevant information may be provided to that business so it can respond.
For example, if you submit an RFQ, your contact details and inquiry may be shared with:
- The vendor you selected
- Relevant suppliers where an inquiry is designed to reach multiple suppliers
- Other parties necessary to process the requested business interaction
Once an independent vendor receives your information, that vendor may have its own responsibilities regarding how the information is processed.
Tijara.om does not authorize vendors to use information received through the Platform for unrelated spam or unlawful marketing.
14. Service Providers
We may use third-party service providers to operate Tijara.om.
These may include providers of:
- Website hosting
- Cloud infrastructure
- Email delivery
- Data storage
- Cybersecurity
- Analytics
- Payment processing
- Customer support
- Communications
- Domain registration
- Advertising
- Website development
- Backup services
- Fraud prevention
Such providers may process personal data only as reasonably necessary for the relevant service and subject to applicable contractual and legal requirements.
15. Payment Providers
Payments for Tijara.om services may be processed through banks, payment gateways, or financial service providers.
Information processed by those providers is also subject to their own privacy policies and legal obligations.
Tijara.om recommends reviewing the relevant payment provider’s privacy terms before using its services.
16. Third-Party Websites
Business listings may contain links to:
- Vendor websites
- Social media pages
- Maps
- Payment services
- Other external platforms
Once you leave Tijara.om or interact directly with an external service, that third party’s privacy practices may apply.
Tijara.om is not responsible for the privacy practices of independent third-party websites or services.
17. Marketing Communications
We may send information about Tijara.om products, services, promotions, or business opportunities where permitted and where the required consent has been obtained.
Marketing communications may be delivered through channels such as:
- SMS
- Platform notifications
You may request that we stop sending marketing communications at any time.
Where an electronic marketing message contains an unsubscribe mechanism, you may use that mechanism.
You may also contact:
to request removal from marketing communications.
Operational communications necessary to administer an account, payment, security matter, or requested service may continue even where marketing communications have been disabled.
18. Information Received From Third Parties
We may receive information from third parties in certain circumstances, such as:
- Payment providers
- Vendors
- Business representatives
- Public business sources
- Marketing partners
- Service providers
- Referral sources
Where appropriate, we will process such information in accordance with applicable law and this Privacy Policy.
19. Business Information From Public Sources
Because Tijara.om operates a business directory, certain company information may be obtained from publicly available business sources.
Such information may include publicly advertised:
- Company names
- Business categories
- Business telephone numbers
- Business websites
- Public business email addresses
- Business addresses
If you represent a business and believe information displayed about your business is incorrect or should be updated or removed, please contact Tijara.om.
20. Data Accuracy
We take reasonable steps to maintain accurate information.
However, users are responsible for ensuring that information submitted through their accounts remains accurate and current.
Registered users may be able to update certain information directly through their account dashboard.
You may also request correction of inaccurate personal information by contacting us.
21. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes for which it was collected and as required by applicable law.
Retention periods may depend on factors including:
- Duration of the user account
- Subscription period
- Business relationship
- Nature of the service
- Payment and accounting requirements
- Legal obligations
- Tax requirements
- Fraud prevention
- Security
- Dispute resolution
- Enforcement of agreements
When personal data is no longer reasonably required, we may delete, anonymize, or securely archive it as appropriate.
Backup copies may remain for a limited period after deletion from active systems.
22. Account Deletion
Users may request closure or deletion of their Tijara.om account.
Where legally and technically possible, personal data associated with the account will be deleted or anonymized.
Certain information may be retained where required for:
- Accounting
- Taxation
- Regulatory compliance
- Fraud prevention
- Security
- Legal claims
- Dispute resolution
- Enforcement of contractual obligations
Public business listings associated with a closed account may also be removed, anonymized, transferred to an authorized business representative, or otherwise handled as appropriate.
23. Security of Personal Data
Tijara.om uses reasonable administrative, organizational, and technical measures designed to protect personal information from:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Measures may include, as appropriate:
- Access controls
- Authentication
- Encryption
- Secure communications
- Password protection
- Server security
- Backups
- Monitoring
- Software updates
- Restricted administrative access
No internet-based platform or storage technology can provide an absolute guarantee of security.
Users are also responsible for maintaining the confidentiality of their passwords and account credentials.
24. Personal Data Breaches
If a personal data breach occurs, Tijara.om will assess the incident and take appropriate measures to contain, investigate, and mitigate the breach.
Where required under applicable law, the appropriate authority and affected individuals will be notified in accordance with applicable requirements.
25. International Data Transfers
Tijara.om may use technology or service providers located outside the Sultanate of Oman.
Where personal data is transferred outside Oman, Tijara.om will take the measures required under applicable data protection law, which may include evaluating the level of protection available in the recipient country and obtaining required consent or implementing other applicable safeguards.
26. Children’s Personal Data
Tijara.om is primarily intended for businesses and persons capable of participating in commercial activities and is not designed as a service for children.
We do not knowingly seek to collect children’s personal data through ordinary marketplace registration.
Where children’s personal data is processed in circumstances covered by applicable law, the required consent or authorization will be obtained.
If you believe that a child has submitted personal data to Tijara.om without appropriate authorization, please contact us.
27. Sensitive Personal Data
Tijara.om does not ordinarily require users to provide sensitive categories of personal data for normal marketplace or business-directory activities.
Users should not upload sensitive personal data unless it is genuinely necessary and specifically requested for a legitimate purpose.
Where processing a category of personal data requires additional authorization, consent, safeguards, or regulatory permission, Tijara.om will take the applicable measures before intentionally undertaking such processing.
28. Your Personal Data Rights
Subject to applicable law and any applicable exceptions, you may have rights regarding your personal data, including the right to:
- Be informed about the processing of your data
- Access your personal data
- Request correction of inaccurate information
- Request updating of personal information
- Request deletion in applicable circumstances
- Request transfer of personal data where applicable
- Withdraw consent where processing relies on consent
- Object to certain processing where applicable
- Request restriction or cessation of certain processing where applicable
- Obtain information about how your data is processed
- Submit a complaint regarding unlawful processing
Requests will be processed in accordance with applicable legal requirements.
29. Exercising Your Rights
To make a privacy or personal data request, please contact us and provide sufficient information to identify:
- The person making the request
- The relevant account or business
- The personal data concerned
- The right being exercised
- Any information reasonably required to verify identity
Requests may be submitted to:
Email: sales@tijara.om
For security reasons, we may need to verify your identity before disclosing, modifying, transferring, or deleting personal information.
30. Withdrawal of Consent
Where processing is based on your consent, you may request withdrawal of that consent.
Following a valid withdrawal request, we will stop the relevant processing where required, unless another lawful basis or legal obligation permits or requires continued processing.
Withdrawal of consent may make certain Platform functions unavailable where the requested processing is necessary to provide those functions.
31. Complaints
If you believe your personal data has been processed incorrectly or unlawfully, we encourage you to contact Tijara.om first so that we can investigate the matter.
You may also have the right to submit a complaint to the competent personal data protection authority in the Sultanate of Oman in accordance with applicable procedures.
32. Automated Processing and Artificial Intelligence
Tijara.om may introduce automated tools or artificial intelligence features to assist with functions such as:
- Content generation
- Translation
- Search
- Business categorization
- Product recommendations
- Fraud detection
- Customer support
- Data organization
Where personal data is processed using such systems, Tijara.om will seek to apply appropriate privacy and security safeguards and comply with applicable legal requirements.
Users should avoid submitting unnecessary confidential or sensitive personal data to AI-enabled features.
33. Analytics
Tijara.om may use analytics tools to understand matters such as:
- Number of visitors
- Pages viewed
- Traffic sources
- User interactions
- Device types
- Conversion performance
- Marketplace activity
Analytics help us understand Platform performance and improve our services.
Where required, analytics technologies will be operated subject to appropriate consent preferences.
34. Business Statistics
Tijara.om may generate aggregated or anonymized statistics about Platform activity, such as:
- Number of businesses
- Number of products
- Number of inquiries
- Popular business categories
- General geographic trends
- Marketplace traffic
- Industry demand
Information that has been effectively anonymized so that it no longer identifies an individual may be used for legitimate business, statistical, research, marketing, or analytical purposes.
35. Changes in Ownership or Business Structure
If Tijara.om or its operating business undergoes a merger, acquisition, restructuring, financing transaction, sale of assets, or transfer of business operations, relevant data may be transferred as part of that transaction subject to applicable legal requirements.
Any successor responsible for the relevant processing will be expected to respect applicable data protection obligations.
36. Legal Disclosure
Tijara.om may disclose personal data where reasonably necessary to:
- Comply with applicable law
- Respond to lawful requests from competent authorities
- Comply with court orders
- Investigate fraud
- Protect Platform security
- Protect the rights of Tijara.om
- Protect users or third parties
- Establish, exercise, or defend legal claims
We do not sell personal information to third parties as part of our ordinary business model.
37. Vendor Responsibilities
Businesses using Tijara.om may receive personal information from buyers, prospective customers, or other users.
Vendors must use such information responsibly and only for legitimate purposes associated with the relevant inquiry or commercial relationship.
Vendors must not:
- Sell user contact information without authorization
- Use information for unlawful purposes
- Send unlawful unsolicited marketing
- Disclose information unnecessarily
- Retain personal data indefinitely without a legitimate reason
- Use personal data in violation of applicable laws
Independent businesses may themselves act as data controllers for information they receive and process for their own purposes.
38. User Responsibilities
Users should avoid submitting unnecessary personal or confidential information through public listing fields.
Before uploading information relating to another person, users should ensure they are authorized to provide that information.
Users should also protect their account by:
- Using a strong password
- Not sharing login credentials
- Logging out of shared devices
- Informing Tijara.om about suspected unauthorized access
39. Do We Sell Personal Data?
Tijara.om does not sell personal data to advertisers or data brokers as part of its ordinary business operations.
However, information may be shared where necessary to:
- Fulfill a user’s request
- Connect buyers and vendors
- Provide services
- Operate Platform infrastructure
- Process payments
- Comply with legal obligations
Public business information submitted specifically for publication may naturally be accessible to visitors and other Platform users.
40. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Platform functionality
- Services
- Technology
- Business practices
- Legal requirements
- Regulatory requirements
The latest version will be published on Tijara.om with an updated revision date.
Where required by applicable law, additional notice or consent may be provided for material changes.
41. Language
This Privacy Policy may be made available in Arabic, English, Persian, or other languages.
Translations may be provided for accessibility and convenience.
Where different language versions conflict, the version designated by Tijara.om as legally controlling will apply, subject to applicable law.
For operations in the Sultanate of Oman, Tijara.om may designate an approved Arabic version as the authoritative version.
42. Personal Data Protection Officer
Tijara.om will designate a Personal Data Protection Officer in accordance with applicable requirements.
The Data Protection Officer acts as a contact point regarding personal data protection and compliance matters.
Organization: Tijara.om
Email: sales@tijara.om
Telephone: +96894749550
Address: PO Box 339, PC 133, Muscat, Oman
43. Contact Us
For privacy questions, requests, complaints, or concerns regarding your personal data, please contact:
Tijara.om
Sultanate of Oman
Email: sales@tijara.om
Website: Tijara.om
Legal Company Name: Bright Palm Solutions LLC
Commercial Registration Number: 1594090
Registered Address: PO Box 339, PC 133, Muscat, Oman
By using Tijara.om, you acknowledge that you have been provided with this Privacy Policy describing how personal data may be collected, processed, used, stored, and disclosed through the Platform.
