Terms and Conditions
Last Updated: 16 August 2026
Welcome to Tijara.om.
These Terms and Conditions (“Terms”) govern your access to and use of the Tijara.om website, marketplace, business directory, vendor portal, virtual booths, digital services, communication features, and any other services made available through Tijara.om (collectively, the “Platform”).
By accessing, browsing, registering with, purchasing services from, listing products or services on, or otherwise using Tijara.om, you confirm that you have read, understood, and agreed to these Terms.
If you do not agree with these Terms, you should not use the Platform.
1. About Tijara.om
Tijara.om is a digital business platform designed to help companies, suppliers, manufacturers, service providers, buyers, importers, exporters, investors, and other business users discover and communicate with each other.
The Platform may provide services including, but not limited to:
- Business directory listings
- B2B product and service listings
- Virtual business booths
- Supplier and vendor profiles
- Buyer inquiries and Requests for Quotation (RFQs)
- Business contact and lead-generation tools
- Advertising and featured listings
- Website design and development services
- Digital marketing services
- Domain registration and related digital services
- Business promotion services
- Subscription and membership plans
- Other digital, commercial, marketing, or technology services
Tijara.om may introduce, modify, suspend, or discontinue Platform features from time to time.
2. Role of Tijara.om
Unless expressly stated otherwise for a particular service, Tijara.om acts as an intermediary platform connecting independent businesses and users.
Tijara.om is generally not the manufacturer, supplier, seller, distributor, importer, exporter, employer, agent, representative, or purchaser of products or services listed by third-party vendors.
When a buyer contacts, negotiates with, requests a quotation from, purchases from, or otherwise enters into a commercial arrangement with a vendor found through the Platform, the resulting commercial relationship is primarily between the buyer and that vendor.
Tijara.om is not automatically a party to such transactions.
Nothing displayed on the Platform should be interpreted as an endorsement, guarantee, certification, partnership, agency relationship, or representation by Tijara.om regarding any user, business, product, service, quotation, or commercial opportunity unless expressly confirmed by Tijara.om in writing.
3. Eligibility
You may use Tijara.om only if you are legally capable of entering into binding agreements under applicable law.
Where you use the Platform on behalf of a company, organization, government entity, partnership, or other legal person, you represent that you have sufficient authority to act on behalf of that entity.
Business users may be requested to provide information such as:
- Legal business name
- Commercial Registration details
- Contact information
- Business address
- Tax or VAT information
- Authorized representative information
- Business licences
- Product certifications
- Banking or payment information
- Other verification documentation
Tijara.om may request additional information whenever reasonably required for verification, regulatory compliance, security, or fraud prevention.
4. User Accounts
Certain features require registration.
You are responsible for:
- Providing accurate and current information
- Maintaining the confidentiality of your username and password
- Preventing unauthorized access to your account
- Keeping your contact information updated
- Ensuring activities performed through your account are authorized
You must notify Tijara.om promptly if you suspect unauthorized access to your account.
Tijara.om may suspend or restrict an account if we reasonably believe that it has been compromised, used fraudulently, or operated in violation of these Terms.
5. Business and Vendor Accounts
Businesses may create profiles, virtual booths, listings, product catalogues, or service listings subject to the applicable subscription plan.
Vendors are solely responsible for ensuring that information they publish is accurate, lawful, complete, and not misleading.
This includes information relating to:
- Company identity
- Business licences
- Products and services
- Product origin
- Product specifications
- Pricing
- Minimum order quantities
- Inventory or availability
- Delivery conditions
- Certifications
- Warranties
- Images
- Intellectual property
- Contact information
- Shipping terms
- Import or export requirements
Tijara.om may review, edit, reject, suspend, hide, or remove listings that violate these Terms or Platform policies.
Approval of a vendor account or listing does not constitute a guarantee or certification by Tijara.om of that vendor or listing.
6. Product and Service Listings
Listings must provide a fair and reasonably accurate representation of the products or services offered.
Vendors must not intentionally:
- Publish false or misleading information
- Advertise products that they are not authorized to sell
- Misrepresent product origin, manufacturer, condition, certification, or specification
- Use misleading prices to attract inquiries
- Impersonate another business
- Use trademarks, photographs, descriptions, or copyrighted materials without appropriate authorization
- Create duplicate or spam listings
- Manipulate search results or Platform rankings
- Publish unlawful or prohibited material
Tijara.om reserves the right to determine how listings are categorized, displayed, ranked, promoted, archived, or removed.
7. Prohibited Products, Services and Activities
Users must not use Tijara.om to advertise, sell, purchase, request, distribute, promote, or facilitate products, services, or activities prohibited by the laws and regulations of the Sultanate of Oman or any other applicable jurisdiction.
This includes any product, service, material, transaction, or activity that is unlawful, fraudulent, deceptive, infringing, dangerous, restricted, sanctioned, or subject to licensing requirements that the relevant vendor does not satisfy.
Tijara.om may remove such content without prior notice and may suspend or permanently terminate associated accounts.
Where required by law, Tijara.om may cooperate with competent governmental or regulatory authorities.
8. Buyer Responsibilities
Buyers are responsible for conducting appropriate due diligence before entering into a transaction.
Before making payments or entering into contracts, buyers should independently verify matters such as:
- Vendor identity
- Commercial Registration
- Licences
- Product specifications
- Product quality
- Certifications
- Pricing
- Payment terms
- Delivery terms
- Warranties
- Import/export permissions
- Customs requirements
- Tax treatment
- Contractual obligations
Information published on Tijara.om should not replace independent commercial, technical, legal, financial, customs, or regulatory verification.
9. Requests for Quotation and Business Inquiries
Tijara.om may allow buyers to submit RFQs, inquiries, requests, or contact forms.
Submitting an inquiry does not create a binding purchase agreement.
Similarly, responding to an inquiry does not necessarily create a binding sales agreement.
Any resulting commercial contract is subject to the terms independently agreed between the relevant buyer and vendor.
Users are responsible for retaining appropriate records of quotations, specifications, purchase orders, invoices, agreements, and communications relating to their transactions.
10. Prices
Prices displayed on the Platform may be provided directly by vendors and may be indicative rather than final.
Unless specifically stated otherwise, listed prices may exclude additional costs such as:
- VAT
- Customs duties
- Shipping
- Insurance
- Installation
- Banking charges
- Payment processing charges
- Government fees
- Import/export charges
- Other taxes or expenses
Where a listing states “Contact the vendor for pricing”, the final price must be obtained directly from the relevant vendor.
Tijara.om is not responsible for pricing errors made by independent vendors.
11. Transactions Between Users
Users are responsible for negotiating their own commercial terms.
These may include:
- Price
- Quantity
- Payment
- Currency
- Incoterms
- Inspection
- Delivery
- Insurance
- Warranty
- Returns
- Refunds
- Product acceptance
- Governing law
- Dispute resolution
Tijara.om does not guarantee that another user will complete a transaction, make payment, deliver products, satisfy contractual obligations, or provide the quality represented.
Users enter into third-party transactions at their own commercial risk.
12. Payments to Vendors
Where payments for products or services are made directly between buyers and vendors, Tijara.om does not control such payments and is not responsible for payment disputes.
Users should exercise appropriate caution when making advance payments, international transfers, cryptocurrency transfers, or payments to accounts that cannot be independently verified.
Users should ensure that the beneficiary of any payment corresponds with the relevant contracting party.
13. Payments to Tijara.om
Tijara.om may charge fees for services including:
- Vendor subscriptions
- Virtual booths
- Featured listings
- Advertising
- Marketing services
- Website services
- Domain registration
- Content creation
- Business promotion
- Other premium services
Prices and billing periods applicable to such services will normally be displayed before purchase or stated in a quotation, proposal, invoice, or order confirmation.
Payment may be accepted through bank transfer, online payment services, payment gateways, or other methods supported by Tijara.om.
Bank transfers may require manual verification before a service or subscription becomes active.
14. Subscriptions and Membership Plans
Some Tijara.om services are provided on a recurring monthly or annual subscription basis.
Subscription features, quotas, limitations, and pricing may differ between plans.
Unless expressly agreed otherwise, subscription benefits apply only during the active subscription period.
Failure to renew or pay applicable charges may result in:
- Removal of premium features
- Downgrading of the account
- Suspension of listings
- Removal of featured placement
- Restriction of vendor dashboard functionality
- Suspension of the virtual booth
Tijara.om may change future subscription prices or package features. Changes will not retrospectively alter amounts already paid for an existing paid subscription period unless required by law.
15. Refunds
Fees paid directly to Tijara.om are subject to the refund terms applicable to the purchased service.
Unless otherwise stated in a specific quotation, agreement, service description, or applicable mandatory law, fees for services that have already been activated, delivered, performed, reserved, customized, or substantially commenced may not be refundable.
Payments made to third-party vendors are governed by the agreement and refund policy between the relevant vendor and buyer.
Tijara.om is not responsible for issuing refunds on behalf of independent vendors unless Tijara.om expressly collected and agreed to administer the relevant transaction.
16. Taxes
Each user is responsible for determining and satisfying their own tax obligations.
Where required by applicable law, Tijara.om may charge Value Added Tax or other taxes on services supplied directly by Tijara.om.
Vendors are independently responsible for determining whether VAT or other taxes apply to their sales and for issuing appropriate tax documentation.
17. Communications Between Users
Tijara.om may provide tools allowing users to communicate by:
- Internal messaging
- Contact forms
- Telephone
- RFQs
- External communication links
Users must not use these features to send spam, fraudulent messages, abusive communications, malware, unsolicited mass advertising, or unlawful content.
Tijara.om may restrict communication features in cases of suspected abuse.
18. Third-Party Websites and Services
Tijara.om may contain links or integrations with third-party websites and services, including payment providers, maps, messaging applications, social networks, vendor websites, analytics providers, advertising services, and other external platforms.
Tijara.om does not control these third parties and is not responsible for their availability, content, security, privacy practices, products, services, or terms.
Your use of third-party services may be subject to separate terms and policies.
19. Intellectual Property of Tijara.om
Unless otherwise indicated, the Tijara.om name, branding, website design, software, databases, graphics, interface elements, original content, documentation, and other proprietary materials are owned by or licensed to the operator of Tijara.om.
You may not reproduce, distribute, modify, reverse engineer, commercially exploit, copy, scrape, or create derivative works from protected Tijara.om materials except where authorized in writing or permitted by applicable law.
20. User Content
Users retain ownership of content that they lawfully own and upload to Tijara.om.
By submitting content to the Platform, you grant Tijara.om a non-exclusive, worldwide, royalty-free licence to host, reproduce, resize, format, translate, display, distribute, promote, and otherwise use that content as reasonably necessary to:
- Operate the Platform
- Display your profile or listings
- Promote your products or services
- Improve search and discovery
- Advertise Tijara.om and its marketplace
- Provide Platform services
This licence continues for as long as the relevant content remains on the Platform and for a reasonable period necessary for backups, records, legal compliance, and previously published promotional materials.
You represent that you have all rights necessary to upload and authorize the use of such content.
21. Intellectual Property Complaints
If you believe that content published on Tijara.om infringes your trademark, copyright, or other intellectual property rights, you may contact Tijara.om and provide sufficient information to identify:
- The protected work or right
- The allegedly infringing content
- The relevant Platform URL
- Your contact information
- Evidence that you own or are authorized to represent the relevant rights
Tijara.om may remove or restrict disputed content while investigating a complaint.
22. Reviews, Ratings and Feedback
Where reviews, ratings, testimonials, or feedback features are available, users must provide genuine opinions based on actual experiences.
Users must not:
- Create fake reviews
- Purchase or sell reviews
- Review their own business using misleading accounts
- Coordinate artificial ratings
- Threaten another user in exchange for removing a negative review
- Publish defamatory, abusive, discriminatory, or unlawful statements
Tijara.om may moderate or remove reviews that violate these rules.
23. Privacy and Personal Data
Tijara.om processes personal data in accordance with its Privacy Policy and applicable data protection laws.
By using the Platform, you acknowledge that certain business information may be publicly displayed where necessary for marketplace and directory functionality.
Personal information may also be processed for purposes such as:
- Account management
- Customer support
- Security
- Fraud prevention
- Service delivery
- Billing
- Communications
- Analytics
- Regulatory compliance
Users who independently receive personal data through Tijara.om must process that information lawfully and only for legitimate purposes connected to the relevant business interaction.
Further information is provided in the Tijara.om Privacy Policy.
24. Security
Users must not attempt to:
- Gain unauthorized access to the Platform
- Circumvent authentication or security measures
- Introduce viruses or malicious software
- Perform unauthorized penetration testing
- Scrape or extract Platform data at unreasonable scale
- Interfere with Platform infrastructure
- Manipulate Platform analytics
- Access another user’s account without authorization
- Exploit vulnerabilities
Tijara.om may block access and take technical or legal action where misuse is detected.
25. Availability of the Platform
Tijara.om aims to maintain reliable access to its services but does not guarantee uninterrupted or error-free operation.
The Platform may occasionally be unavailable because of:
- Maintenance
- Software updates
- Hosting issues
- Internet outages
- Cybersecurity incidents
- Third-party failures
- Force majeure events
- Technical problems
Tijara.om may modify, suspend, or discontinue all or part of the Platform where reasonably necessary.
26. No Guarantee of Business Results
Tijara.om provides visibility, discovery, marketing, communication, and marketplace tools.
We do not guarantee:
- A specific number of inquiries
- A specific number of buyers
- Sales
- Revenue
- Search engine rankings
- Advertising performance
- Business contracts
- Investment
- Import/export approvals
- Government approvals
- Commercial success
Results depend on multiple factors outside Tijara.om’s control.
27. Disclaimer Regarding Vendor Information
Tijara.om may use reasonable processes to review businesses or information submitted to the Platform. However, the Platform cannot independently verify every statement, product, certification, licence, photograph, price, or commercial representation made by users.
Accordingly, users must conduct their own due diligence before relying on third-party information.
28. Limitation of Liability
To the maximum extent permitted by applicable law, Tijara.om and its operator, officers, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, consequential, special, punitive, or loss-of-profit damages resulting from:
- Transactions between users
- Vendor misconduct
- Buyer misconduct
- Product defects
- Delivery failures
- Payment disputes
- Fraud by third parties
- Incorrect listings
- Business interruption
- Loss of opportunity
- Loss of data
- Third-party services
- Unauthorized access
- Reliance upon Platform content
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by mandatory applicable law.
29. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Tijara.om and its operator from claims, losses, liabilities, damages, penalties, costs, and reasonable legal expenses arising from:
- Your violation of these Terms
- Your listings or content
- Your products or services
- Your infringement of third-party rights
- Your unlawful conduct
- Your transactions with other users
- Your breach of applicable laws or regulations
30. Suspension and Termination
Tijara.om may restrict, suspend, or terminate access to an account where there is reasonable evidence of:
- Fraud
- Misrepresentation
- Illegal activity
- Repeated complaints
- Intellectual property infringement
- Non-payment
- Security threats
- Spam
- Abuse of users
- Violation of these Terms
- Risk to Tijara.om, its users, or third parties
Where circumstances permit, Tijara.om may provide the user with an opportunity to correct the issue before permanent termination.
Serious violations may result in immediate suspension.
31. Account Closure
Users may request closure of their account by contacting Tijara.om.
Account closure does not automatically eliminate obligations or liabilities arising before closure.
Certain information may be retained where reasonably required for legal, accounting, fraud prevention, security, backup, dispute-resolution, or regulatory purposes.
32. Advertising and Featured Placement
Tijara.om may offer advertising, sponsored listings, featured vendors, promoted products, category highlights, banners, and other promotional services.
Purchasing promotional placement does not guarantee a specific number of impressions, clicks, inquiries, or sales unless expressly stated in the relevant advertising agreement.
Sponsored or promoted content may receive greater visibility than ordinary listings.
33. Digital and Professional Services
Where Tijara.om provides services such as website development, marketing, content creation, domain registration, consulting, design, or advertising management, additional project-specific terms may apply.
If a separate proposal, quotation, service agreement, statement of work, or invoice has been accepted, its specific terms will apply to that service.
In the event of a conflict between these general Terms and an expressly agreed project-specific agreement, the project-specific agreement will normally prevail with respect to that project.
34. Domain Registration Services
Domain registration is subject to availability, registry requirements, eligibility conditions, renewal rules, and policies imposed by the relevant domain registry or registrar.
Payment for a domain service does not guarantee successful registration until registration has been confirmed by the relevant registry or registrar.
Users are responsible for providing accurate registration information and satisfying eligibility requirements applicable to restricted domain extensions.
35. Changes to These Terms
Tijara.om may update these Terms when necessary to reflect:
- New services
- Legal requirements
- Regulatory changes
- Security requirements
- Platform modifications
- Commercial practices
The latest version will be published on Tijara.om together with an updated revision date.
Continued use of the Platform after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by law.
36. Severability
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect.
The affected provision will be interpreted or modified to the minimum extent necessary to make it valid and enforceable where legally possible.
37. No Waiver
Failure by Tijara.om to enforce any provision of these Terms on one occasion does not constitute a waiver of its right to enforce that or another provision later.
38. Governing Law
These Terms are governed by the applicable laws and regulations of the Sultanate of Oman, without prejudice to any mandatory legal rights that cannot lawfully be excluded.
39. Dispute Resolution and Jurisdiction
Users should first attempt to resolve complaints or disputes directly with Tijara.om through the contact details below.
Where a dispute cannot be resolved amicably, it will be submitted to the competent courts of the Sultanate of Oman, unless another dispute-resolution procedure has been expressly agreed in writing or is required by applicable law.
Disputes arising exclusively between buyers and independent vendors should ordinarily be resolved between those parties under their applicable contractual arrangements.
40. Language
Tijara.om may provide these Terms and other Platform content in English, Arabic, Persian, or other languages.
Translations may be provided for convenience.
If different language versions conflict, the version designated by Tijara.om as the legally controlling version will apply, subject to applicable law.
Recommended configuration: designate the Arabic version as the authoritative version for Oman once an approved Arabic legal translation is available.
41. Contact Information
Questions, complaints, intellectual property notices, or requests relating to these Terms may be sent to:
Tijara.om
Sultanate of Oman
Email: sales@tijara.om
Website: Tijara.om
Additional legal company details, including the operating company’s registered name, Commercial Registration number, registered office, and VAT number where applicable, should be displayed in this section.
By using Tijara.om, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
